Terms and Conditions

Last Updated: October 2, 2025

1. Introduction and Agreement

2. User Account Registration and Obligations

2.1. Eligibility

You must be at least 18 years old and have the full legal capacity to enter into this agreement. You agree to use our Service in compliance with all applicable laws and regulations in your jurisdiction. It is your responsibility to ensure that your use of the Service is not prohibited by your local laws.

2.2. One Account Per User Policy

ChinaitechPay enforces a strict policy of one account per individual or legal entity. Creating or using multiple accounts ("multi-accounting") for any reason is strictly prohibited.

• If we determine, at our sole discretion, that you have created or are operating multiple accounts, we reserve the right to immediately suspend or terminate any and all of your accounts.
• In such cases, we may also freeze the funds within these accounts and, depending on the severity of the violation, forfeit any remaining balances as a penalty for breaching these Terms.

2.3. Your Account Responsibilities

You are solely and fully responsible for your account and agree to the following:

• Accurate Information: You must provide true, accurate, current, and complete information during registration and promptly update it as necessary.
• Account Security: You are responsible for creating a strong password and safeguarding it, along with any two-factor authentication (2FA) codes. Do not share your login details with any third party.
• Account Activity: You accept full responsibility for all activities and transactions that occur under your account, whether or not authorized by you.
• Notification of Breach: You must notify us immediately at Customers@ChinaitechPay.com of any suspected unauthorized use of your account or any other security breach.
• Lawful Use: You will not use your account for any illegal, fraudulent, or prohibited activities as outlined in these Terms.

2.4. Refund Policy

If you require a refund, we will endeavor to process it for an additional fee. However, kindly inform us in advance if this is feasible, as sending a refund without our authorization may result in financial loss.

Typically, the fee is approximately 5% of the payment amount, but it cannot be less than 5 USD. The same applies to accepting a payment in an incorrect (unspecified) currency, an unspecified amount, or an incorrect payment type.

In the event of cryptocurrency exchanges and fluctuations in exchange rates, our service reserves the right to apply the cryptocurrency exchange rate to USD at our discretion, either on the day of the exchange or on the day of the refund request.

3. Our Services & Transactions

ChinaitechPay provides a platform for the exchange of virtual currencies and fiat currencies. Our services include Fiat-to-Crypto, Crypto-to-Fiat, and Crypto-to-Crypto exchanges.

3.1. Transaction Finality

You acknowledge and agree that all cryptocurrency transactions are, by their nature, irreversible and final once they have been confirmed on the blockchain network. We have no ability to reverse or cancel transactions that have been broadcast to the network. You are responsible for providing the correct wallet address.

3.2. AML (Anti-Money Laundering) & KYC (Know Your Customer) Compliance

As a financial service, we are required by law to conduct customer due diligence. You must comply with all requests to provide information, documentation, or identity verification (KYC). Failure to comply will result in the refusal of service and potential suspension of your account.

4. Exchange Rates & Fees

The virtual currency market is highly volatile. The exchange rate is typically locked in at the moment we receive your funds in full, not at the time you create the order. A full breakdown of fees will be disclosed to you before you confirm any transaction.

5. PayPal Terms and Policy

By using PayPal for transactions on our platform, you acknowledge and agree to the following conditions:

According to paypal rules payments can not be sent to the address of the citizens of Russia, Belarus and some other countries. To verify your country’s eligibility, please visit the following URL: paypal.com/webapps/mpp/country-worldwide.

The term “PayPal is for everyone who pays or gets paid” (e.g., Croatia) indicates the possibility of accepting payments, while “PayPal is for everyone who pays online” (e.g., Belarus) signifies the inability to receive payments. If your account meets any of the criteria outlined on the page https://www.paypal.com/us/brc/article/funds-availability, the payment system will hold the payment for 21 days.

To attempt to remove the hold entirely or reduce its duration, please refer to the following link: Under your responsibility, we can top up the accounts that do not have the “Trusted Seller” status. However, we do not provide any guarantees regarding the early withdrawal of the hold or its reduction. All actions are at your own risk and discretion. Typically, funds are sent to you as “digital items/services/goods.” By agreement or at our discretion, we can also send money as “personal.”

5.1. Acknowledgment of PayPal Risks

1. Verified Account Required: To minimize risks and ensure smooth transactions, please make sure your PayPal account is fully verified. A verified account increases the likelihood that PayPal will restore access to blocked funds in case of any issues.
2. PayPal’s Authority to Block Funds: You understand that PayPal reserves the right to block, hold, or reverse any funds sent to us at their sole discretion due to security concerns, policy violations, or other reasons.
3. No Guarantee of Service if Funds Are Blocked: If PayPal blocks the funds you send to us, we will not be able to process your payment or complete the transaction. In such cases, you will not receive the intended service unless the issue with PayPal is resolved.
4. Dispute Resolution Guidance: In the event that PayPal blocks your funds, we may guide you through the process of opening a dispute with PayPal. However, the outcome of the dispute is solely determined by PayPal, and we cannot guarantee a favorable resolution.
5. Your Responsibility: You are responsible for ensuring your PayPal account complies with all of PayPal’s terms and policies. We are not liable for any losses or delays resulting from issues with your account.
6. Risk Acknowledgment: By proceeding, you acknowledge the inherent risks of using PayPal and agree that we are not responsible for any losses or delays caused by PayPal’s actions.

5.2. PayPal Refund Process

Please be advised that immediate refunds for transactions made via PayPal are not possible. Due to the inherent risks, all PayPal refunds require a processing period of 20 to 30 days. If you are not comfortable with this timeframe, we kindly ask that you use an alternative payment method. Refunds are subject to a fee of 15% of the transaction amount (minimum $15 USD).

6. Prohibited Activities

You are forbidden from using the Service for any unlawful activity, including but not limited to money laundering, fraud, terrorist financing, or supporting illegal gambling. A full list of prohibited activities can be found in our AML/CFT Policy.

7. Termination of Service

We reserve the right, at our sole discretion, to suspend or terminate your access to the Service for any reason, including a breach of these Terms, fraudulent activity, or as required by law. Upon termination, your right to use the Service will immediately cease.

8. Disclaimers and Limitation of Liability

The Service is provided on an "as-is" basis. To the fullest extent permitted by law, ChinaitechPay shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. You agree to indemnify and hold harmless ChinaitechPay from any claims or damages arising from your violation of these Terms.

9. General Provisions

These Terms shall be governed by the laws of United Kingdom, China, Nigeria and Ghana. Any dispute shall be submitted to the competent courts in Accra, Ghana. We may amend these Terms at any time by posting the revised version on our website. Your continued use of the Service after changes are posted constitutes your acceptance of the new Terms.

10. Unauthorized Transactions

Report any unauthorized transactions or errors within seven days to qualify for protection. Prompt reporting limits your liability.

11. Entire Agreement

These Terms, in conjunction with our Privacy Policy, constitute the entirety of the agreement between you and ChinaitechPay. No third party shall be granted any rights under these Terms.

You may pay for the requisites provided by us within approximately 24 hours. Kindly inform us of your payment status after the transaction. If the requisites become obsolete, we will cancel the exchange request and notify you accordingly. In such a case, please refrain from making any payment, as you may incur financial losses.