Privacy Policy

Last Updated: October 2, 2023

1. Our Commitment to Your Privacy

2. The Information We Collect

To provide you with a secure and efficient service, we collect several types of information.

2.1. Information You Provide Directly to Us

• Account Information: When you register for an account, we collect essential personal details such as your full name, residential address, phone number, email address, and date of birth.
• "Know Your Customer" (KYC) Information: To comply with legal and regulatory obligations (like Anti-Money Laundering laws), we may require you to provide additional verification information. This can include a copy of your government-issued ID (passport, driver's license), proof of address (utility bill), and other documents necessary to verify your identity.
• Communications: When you contact our support team, we collect the content of your communications, including inquiries, bug reports, or any feedback you provide. The primary email for this is customers@chinaitechpay.com.

2.2. Information Collected Automatically When You Use Our Services

• Transaction Information: We collect details about your transactions, including the date, time, amount, currency, and the recipient for each payment or exchange.
• Device Information: We automatically collect information about the device you use to access our Services, including your IP address, device type (e.g., mobile, desktop), operating system, browser type, and unique device identifiers.
• Usage Data: We gather information about how you interact with our Services, such as the features you use, the pages you visit, and the actions you take on the platform.

2.3. Information You Authorize Us to Collect

With your explicit permission, we may access certain information from your device to enhance your user experience:

• Location Information: To enable location-based features, we may ask for permission to access your device's geolocation data.
• Contacts: To make it easier to send funds, you can grant us permission to access your device's address book. We will only use this to help you find and transact with your contacts.
• Media (Photos, Videos): If you wish to attach media files to your transactions or communications, we will require access to your device's photo library. We will never access or store any media you do not explicitly select and attach.

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3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Services: To operate the ChinaitechPay platform, process your transactions securely, and manage your account.
• To Comply with Legal Obligations: To verify your identity, prevent fraud, and comply with global Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
• To Enhance Security: To protect you, our other users, and our platform from fraud, unauthorized access, and other security risks.
• To Improve Our Services: To analyze usage trends, understand user needs, and develop new features and functionalities.
• To Provide Customer Support: To respond to your questions, resolve issues, and provide technical assistance.
• To Communicate with You: To send you important security alerts, transaction notifications, service updates, and (with your consent) promotional offers.

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4. How and Why We Share Your Information

ChinaitechPay does not sell or rent your Personal Information. We only share your information with trusted third parties in the following limited circumstances:

• With Service Providers: We work with third-party partners who perform services on our behalf, such as payment processing, identity verification (KYC), cloud hosting, and data analytics. We only share the minimum information necessary for them to perform their functions.
• For Legal Reasons and Law Enforcement: We may disclose your information to law enforcement, government officials, or other third parties when we are compelled to do so by a subpoena, court order, or similar legal procedure, or when we believe in good faith that the disclosure is necessary to prevent financial loss, report suspected illegal activity, or investigate violations of our Terms and Conditions.
• During a Business Transaction: If ChinaitechPay is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and ensure the new entity upholds the commitments made in this Privacy Policy.
• With Other ChinaitechPay Users: To facilitate your transactions, certain information will be visible to the other user(s) involved. This includes your name, any message or media you attach, and transaction details.
• With Your Consent: We will share your information with any other third party when you have given us your explicit consent to do so.

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5. Data Security

We are committed to protecting your information. We employ robust technical, administrative, and physical security measures designed to protect your data from loss, misuse, and unauthorized access or disclosure. These safeguards include data encryption, firewalls, and strict physical access controls to our data centers. While we strive to protect your Personal Information, no security system is impenetrable, and we cannot guarantee its absolute security.

6. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected. This includes retaining data to satisfy any legal, regulatory, accounting, or reporting requirements. As a regulated financial service, we are required by law to retain certain customer and transaction data for a specific number of years, even after you close your account.

7. Your Rights and Choices

You have rights regarding the Personal Information we hold about you. Depending on your jurisdiction, these may include:

• Right to Access: You can request a copy of the Personal Information we have collected about you.
• Right to Rectification: You can log in to your account at any time to review and update your information. If you cannot make a change yourself, please contact our support team.
• Right to Erasure (Deletion): You can request that we delete your account and associated Personal Information. Please note that we may be required to retain certain information to comply with our legal obligations.

To exercise these rights, please contact us at customers@chinaitechpay.com.

8. Policy Towards Children

Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from anyone under 18. If you are under 18, you may not use our Services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

9. Security Technologies

We use secure connections (SSL) to protect confidential and sensitive to the interception of information that the client provides the service.

This technology protects information from being intercepted by a third party during transmission from the client to our server and backward. We are constantly working to ensure the safety of our websites and their compliance with the standards of the market.

We use tools such as firewalls, authentication systems (eg, one-time passwords and personal identification numbers) and access control mechanisms to monitor any attempts at unauthorized access to systems and data.

Attendants ChinaitechPay has different levels of access to confidential customer information — this ensures prevention of leakage of sensitive information, such as the dismissal of any of our employees.

10. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, please do not hesitate to contact us at: customers@chinaitechpay.com