Help

Frequently Asked Questions

How to sign up?

1 - Visit our website ChinaitechPay.com
2 - Click on signup at the top of the homepage
3 - Provide all the information at the form, and click on register, then boom you're done!
4 - Complete the second step by confirming your email address
5 - You can now login using your chosen username and passwords
6 - You're almost done, click Edit Profile to let us get to know you more by adding personal information
7 - Here is a step-by-step instructional video on how to signup, watch here!

Why am I being asked to verify my identity?

ID verification is required to prevent fraud and keep the community safe. It's also to increase your buying and selling limits of digital currencies on ChinaitechPay. Go to Account verification in the settings page to complete verifications.

I can't remember my password?

In the event you forget your password, please use the following steps to successfully reset your password:
1. Visit the Password Reset page.
2. Enter your email address and click "reset password".
3. This will send an email to the email address you entered. A temporary password will be sent to you to be able to login to your account, then go to the Edit Profile and change your password to a stronger and suitable one.

What can I do if I lose access to the email I used for ChinaitechPay?

If you have lost access to the email address you used to create your ChinaitechPay account, talk to us. We will need to initiate a verification process with you to help verify your ownership of the account.

How do I exchange buy/sell digital currency?

1. Log on to ChinaitechPay.com
2. Click on start Exchange
3. Select any of preferred option Send "MTN MoMo" to "PayPal" Receive
4. Enter the amount needed "local" or dollar"
5. Enter details of your order needed
6. Make payment using our account and add payment transaction Hash/ID details
7. confirm your order by submitting
8. Click on "My Exchange" to check your order history confirmation
9. Wait for up to 1-30 minutes or 12 hours maximum completion

 

Is Exchange instant.

Our exchange time takes an instant to 10 minutes if you experience getting your money in more than 30 minutes. Please Kindly Contact us for support to find out if something happened with your exchange.

Pending transactions from PayPal normally depend on PayPal network conditions, it doesn't matter with the network fees low/high orders may take more than 12-24 hours to complete.

PayPal
Your PayPal payment will sometimes put on hold for 21 to 48 hours .

You'll be refunded if in case of a problem, after your 24 hours maximum expired with a compensation bonus.

Why my exchange keep long?

Virtual Currency Transfer Fees

Well Done dear, Our PayPal Exchange is instant. But keep note that Sometimes PayPal may put the Money on Hold. In case you exchange PayPal funds and your exchange Keeps long. you need to understand that PayPal has been Put the money on Hold

Sometimes PayPal exchange can take up to 1-2 minute / hours Before you get your Money in your Currency or Mobile Money Wallet. Exchange Rate

But once the money is arrived and without getting any issue or hold from PayPal can takes Up to just (3 Minute) to receive your Money in your Mobile money wallet.

So please Be Patient if your Exchange of PayPal Keep Long. You will get it Once PayPal Release the funds. if you don't have time to wait for it, you can contact us via our Livechat for a Refund. We will refund your Money back to you once you request for a refund. Contact us if anything you want to know. We're available 24/7 to help you out.

What price will I receive when I buy or sell digital currency?

When you make exchange, the price you receive is locked in, regardless of market fluctuations between executing the buy or sell and receiving the digital currency. The price can be volatile - by locking in the price you always know exactly what you paid for your digital currency. You can find the price you bought or sold at on your exchange history page. Since the price of digital currencies are determined by supply and demand, there is a difference between the buy, sell, and spot prices displayed on the website.

What is the minimum amount of digital currency that I can purchase?

You can purchase or exchange as little as $10.00 of digital currency denominated in your local currency according to PayPal exchange rate price.

Payment Methods for local and international Customers?
 

MTN MoMo
VodaCash

Withdrawal Methods:
MTN MoMo
VodaCash

International users!
Pay with Credit Card or PayPal

Withdrawal Methods:
Bank Transfer

Why is my transaction 'Pending'?

This article is for digital currency transactions sent to or from your ChinaitechPay. If you're wondering about a pending transaction, you can learn more here.

Incoming transactions show up in your account almost instantly (within a few seconds) but will show as 'Pending' until there have been enough PayPal confirmations. The number of confirmations needed is 1-3 on the digital currency transaction. Once a transaction is verified, it will show Complete in green. This lets you know that the transaction cannot be reversed and that the funds can be withdrawn.

What are miner fees and does ChinaitechPay pay them?

To ensure that transactions are processed on digital currency networks, outgoing transactions to external digital currency addresses typically incur a "mining" or "network fee". This fee is paid to the digital currency miners, which are the systems that process the transactions and secure the respective network. Please note: all fees are paid to miners, ChinaitechPay does not profit from any sends or receives.

ChinaitechPay does not pay the PayPal fee on behalf of customers for outgoing digital currency transactions.

The fee you pay for outgoing transactions is calculated dynamically at the time the transaction is created. This means that the fee may be higher or lower depending on the overall transaction volume currently on the digital currency network. The fees are displayed on the send confirmation screen. Please note that no portion of this fee goes to ChinaitechPay.

ChinaitechPay is proud to offer our customers fee-free transactions between ChinaitechPay accounts! Any transactions sent between ChinaitechPay customers by email address take place off-chain (not on the blockchain) at no cost.

Can I get a refund for a digital currency transaction?

Due to the nature of digital currency protocols, transactions cannot be cancelled or altered once they are initiated. This is what allows merchants to accept digital currency without the risk of chargebacks. It also means users must be careful when they send funds, as transactions cannot be undone, outside of asking the recipient for a refund. Please refer to our User Agreement.

I sent funds to the wrong address. How do I get them back?

Due to the irreversible nature of digital currency protocols, transactions can neither be cancelled nor reversed once sent. In this scenario, it would be necessary to contact the receiving party and seek their cooperation in returning the funds. If you do not know the owner of the address, there are no possible actions you can take to retrieve the funds.

Because of this, it is essential to exercise caution when sending. It is always recommended that you double-check that the address you are sending to exactly matches the address of the recipient before sending.

Can my account be deactivated? or Why is my account blocked?

If you are found doing fake transactions a number of times, your account will be permanently blocked. Make sure you do one transaction at a time.

What is ChinaitechPay?

ChinaitechPay is a secure online platform for buying, selling, transferring, and storing digital currency. Our mission is to create an open financial system for the world and to be the leading global brand for helping people convert digital currency into and out of their local currency.

  • We make buying and selling digital currency easy.
  • Sending or receiving digital currency between online wallets, friends, or merchants on ChinaitechPay is free!
  • We handle security and backups so you don't have to worry.
  • We are a "one stop shop" - we offer a wallet, an exchange, and merchant tools within one simple interface and many more coming soon.

 

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How to exchange Money on ChinaitechPay Watch Video