Refund Policy

Last Updated: October 2, 2023

1. Our Policy on Digital Products

2. All Digital Gift Card Sales Are Final

Due to the nature of digital goods, which are delivered instantly and are non-returnable, all sales of digital gift cards are considered final and non-refundable once the order has been processed and the code has been delivered to you.

We are, however, committed to ensuring our customers are satisfied and will assist with legitimate issues as outlined below.

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3. Exception: Non-Functional or Inactive Codes

While extremely rare, an issue may occur where a digital code is inactive due to a supplier-side activation error. In this specific scenario, we offer a resolution process under the following conditions:

• Notification Window: You must contact our support team at customers@chinaitechpay.com within 24 hours of your purchase to report the issue.
• Investigation: We will launch an investigation with our suppliers to verify the status of the code. This process requires your full cooperation.
• Resolution: If our investigation confirms that the code was indeed inactive at the time of delivery, we will issue a replacement code of the same value.

Please note: No refunds or replacements will be provided for any code that has already been redeemed. Claims must be submitted with valid proof of purchase from ChinaitechPay.

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4. Important Exclusion: Unauthorized Third-Party Platforms

ChinaitechPay cannot provide any support, refunds, or replacements for codes that have been redeemed, sold, or transferred on unauthorized third-party platforms (e.g., peer-to-peer trading sites like Paxful, Noones.com, or similar services).

Transactions on these platforms carry a high risk of fraudulent activity, making it impossible for us to verify claims or the chain of custody. To ensure the security and validity of your purchase, we strongly advise you to redeem all gift cards only on their official corresponding platforms (e.g., an iTunes gift card on the Apple App Store).

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5. Our Guarantee and Your Responsibility

ChinaitechPay guarantees that every digital gift card we supply is authentic and valid at the time of delivery. Once the code is delivered to you, its security becomes your responsibility.

We urge you to safeguard your purchase details and redeem your codes promptly to prevent unauthorized use. ChinaitechPay is not responsible for codes that are lost or used by a third party after successful delivery.