02 Jul 2023

My account is being closed

There are a number of reasons why we might need to close your ChinaitechPay account.
We can’t tell you the specific reason why we closed your account — it’s because of how we’re regulated. And Customer Support doesn’t have the ability to view the reasons why.

We can choose to close an account if we think:
   it’s a duplicate of another (you can only have one ChinaitechPay account unless we agree otherwise)
   its security has been compromised

   there are transactions on your account that we can’t complete

These are just examples, though. You can find more reasons in our Terms of Use, where we explain how we’re allowed to close accounts.

ChinaitechPay never takes deactivations lightly, and they are handled with utmost attention and consideration. We fully understand that the deactivation can cause inconvenience to you and we're committed to going through this transition as smoothly as possible.

Pending payments
When we deactivate your account, we cancel all pending payments. After reviewing your account, we’ll work on returning any money that you’ve already sent, the way we received it.

Refund time depends on how you paid for your transfer:
    Mobile Money: 1–5 working days

    By PayPal transfer: 2–3 working days

    By Cryptocurrency: up to 90 working days, while we carry out due diligence checks

What can I do next?
If you’re not happy with our decision to close your account, you can appeal it by Creating a Ticket. During the appeal, you may be asked for more information and bank/PayPal account details outside of ChinaitechPay (to an external bank.PayPal account) where to refund your money from the balances.

The time it takes to review your appeal may vary, but we'll do our best to inform you of the status and timeline.
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